Mediation Skills
Use your skills in communication to learn dispute resolution.
Communication; the key to harmony in difficult situations.
►Mediation is Coming Together to Talk with the other party
►Mediation is Communication by creating a harmonious outcome for all
► Mediation is Mutual Resolution. Leave the mediation and still remain friends
Jane Cundy, of The Business Connection has been mediating and negotiating since 1994 and she offers courses in Basic Mediation Skills for all who want to learn a skill that could become a career.
(Max. 50 participants per class. )
This class is also availble via ZOOM if your team chooses.
► Learn how to be an Active Listener
► Resolve Conflicts without a judge
► Move people Past the Impasse
► Develop Creative Responses in difficult situations
► Engage in Appropriate Assertiveness and Avoid Aggressive Behaviors
► Mediation is being able to talk without having to fight
► Mediation is active and heart felt listening
► Mediation is MUTUAL RESOLUTION
Whether the dispute is within the family, at work, or between business associates, coming to mutual resolution is the only way to resolve conflicts where both sides can walk away feeling good about themselves and the other party.
9AM - 4PM
contact us for dates, details and to pre-register
Conflict Coaching
Dissolving conflicts and disputes sometimes even before they begin is an amazing skill.
Using the talents of dispute resolution and coaching together can make all of the difference in your team's results.
Conflict Coaching brings the skills and talents of heartfelt listening and being able to assist the other person to achieve their dreams and to become their best self. What may have felt impossible is now possible and doable.
Being a champion for your colleague, best friend or family member brings untold rewards for both of you.
Conflicts happen in all business and in all relationships, let's use the skills availalable and peserve your team, enance family relationships and create harmony.
Our next class is...keep checking in for the updated schedule
Contact us for details and to pre-register
Conflict Resolution
In the middle of difficulty lies opportunity....Albert Einstein
Conflict is a natural and normal feature of the workplace. It occurs in every organization. For any team that strives to attain its goals, conflict is inevitable.
Although differences will occur, the outcome doesn’t have to be negative.
In this class, we will practice at least 15 different scenarios on how to be more creative and develop a greater understanding and compassion for our fellow coworkers.
We will:
1. Uncover personal triggers
2. Discover how to manage workplace difficulties
3. Listen to both sides of the story
4. Honor personal beliefs and values
5. Evaluate Calmly
6. Learn how to handle workplace conflict effectively
7. Offer a neutral perspective
8. Practice positive communication
9. Apply conflict-resolution practices
10. Have fun with Conflict resolution games
For Our next class please contact us for dates and details.
Contact us fo details and to Pre-Register